FAQ

I don’t see the color / size / fabrication I want in your Custom Catalog. My shopping cart is limited, but that doesn’t mean you are : ) A few examples of choices not shown in my shopping cart include:

  • Wool and non-wool fabrications
  • Plaids, brocades, patterned wools as well as purple, pink, and camel
  • Sizes from 22″ to 26″, and ‘deep cut’ to cover your ears
  • Embroidery colors including yellow, white, purple, and pink
  • Your choice of a button or tassel on top
  • Garden hat leaf styles include 2-3 shapes, in wool, leather, metal and a limited selection of hand knit leaves.

You are ordering a one-of-a-kind hat from reclaimed materials which will not be identical to the photos on my website. I will confirm the details of your order before I make your hat, and will gladly send fabric swatches before you place your order.  

How do I find my hat size? — Your hat size is the circumference of your head in inches. Measure around your head just above your eyebrows with a tape measure; or use a strip of paper, and then measure the paper with a ruler. Do Not use string or fabric strips – they stretch and will not give me your accurate head size. 

Caps are unlined and do not cover your ears.  Hats are fully lined and cover the tops of your ears. For a deeper hat, tell me to “Cover my ears” when I email you to confirm the details of your order. Allow 30 days once your order details have been confirmed.

Do Custom hats cost more than one that is already in stock? No! My custom-made hats are priced the same as their counterparts in my Hats2Go catalog. The ready-made hats just haven’t found their custom owners yet 🙂

Do you accept international orders? — I am not currently set up to accept orders for overseas delivery. Contact me if you are trying to send a hat as a gift, and I’ll see what I can do…

What types of payment do you accept? — I accept credit cards via Stripe or PayPal. You may also send a check or money order to August Phoenix Hats, PO Box 976, Seattle WA 98111. Please provide your correct billing address and phone number to avoid delays with your order.  I will only contact you by phone if I am unable to do so by email.

Do you have a return policy? Yes! You may return your hat via US Mail or UPS Ground within 30 days for alteration, exchange or refund. I will reimburse you for shipping up to $10.

What about shipping? — Shipping is free within the continental U.S. via UPS Ground or USPS 3-Day. Please contact me for a quote if you need to pay for overnight shipping, or shipping outside of the US.

Do you guarantee your work? Yes! I guarantee my work for 5 years from purchase for damage due to normal wear and tear.  Excessive wear or abuse is not covered under this warranty. I also offer refurbishing services for hats “off warranty” or which have been heavily damaged (most often by pets), please contact me for details.

Where do your materials come from? — I glean my fabrics and furs (both real and fake) from clothing I find in thrift stores. I also source the majority of my yarns, buttons and found objects from thrift stores, estate sales, and friend’s cast-offs. Much of my linen came from Historical Enterprises – a period clothing shop that has shipped several hundred pounds of cutting room scrap to me over the past several years, that else wise would have gone to a landfill.

Why do your hats cost so much? You are buying a piece of wearable art that is made by hand. Each hat takes me 4 and 18 hours depending on the style, once the details are confirmed and I have sourced my materials. Caps and leathers are entirely hand-sewn. Embroidery is all by hand, as is the finish work. The only machine sewing is the seam along the panels on my wool hats, which I do on a hand-me-down WWII-era Singer sewing machine.

It also takes a lot of time to process recycled materials – from sourcing to breaking down garments, laundering, ironing and inspecting. Recycling is more time intensive than buying yardage at a fabric store, but you end up with a more unique piece of sustainable fashion. 

Custom orders will usually ship within 30 days after I have confirmed your order. One-of-a-Kinds are in-stock and will ship as soon as your payment clears my bank. For Stripe that’s about 8 days; PayPal and pay-by-mail usually clear my bank in 3-5 business days.

Notifications and Privacy —I prefer email correspondence and will only call you if I cannot reach you by email or Instant Messenger. I respect your privacy and do not share your information with others. I NEVER ask for your credit card information. PayPal and any other third party payment systems you find on this site have their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of third party service providers.

Fraud Prevention —Again, I NEVER ask for your credit card or bank information. If you receive a request from me for your financial information, I encourage you to capture the phone number or email address and report it to me, so I can contact the Federal Trade Commission. 

Philanthropy
Charitable giving is an important part of my mission. I have donated a percentage of my sales (not profits) for several years to a rotating list of my favorite non-profits. As of 2019 I started letting my patrons choose where they wished this donation to go. I will ask you when I confirm your order via email. If you do not have a preference, my current default is World Central Kitchen.

If you wish to learn more about these organizations or make a donation directly, those links are below:

  • World Central Kitchen – Changing the world through the eyes of a chef. As chefs, our work in the kitchen improves health, increases education rates, provides career skills, and creates food businesses.
  • The Nature Conservancy – conserving the lands and waters upon which all life depends.
  • Doctors Without Borders – delivering emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care worldwide.
  • International Rescue Committee – helping people in international crises to survive, recover and regain control of their future through resettlement and other programs.
  • Planned Parenthood – delivering reproductive health care and sex education for the past 100 years.
  • Real Change News – Real Change exists to provide opportunity and a voice for low-income and homeless people while taking action for economic, social and racial justice.

Security —This site is hosted by WordPress on a secure server which protects your information by encryption and firewalls. “Cookies” are used to track your session so that you may retrieve your shopping cart at any time until you leave my site.

Copyright — Images on this site are the property of Heather Daveno and August Phoenix ©2000-2019. All rights not expressly granted herein are reserved.  Copyright infringement may result in criminal or civil penalties.

Articles I have authored and posted on this website are copyright free. I reserve the right to make changes to this site and these Conditions at any time.

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