FAQ & Policies

The focus of my work, and this website, is in transition as of July 2022. These FAQs and Policies are therefore subject to change at the drop of a hat, so to speak…

Colors and fabrics — I work in second hand textiles in limited quantities, so it is not possible to offer a comprehensive list of offerings. Tell me what colors and fabrics you are looking for and I will gladly send swatches before you place your order.  

The difference between a hat and a cap — My caps are unlined and sit just above your ears.  My Hats are fully lined and cover the tops of your ears. For a deeper hat, tell me to “Cover my ears” in the Notes section of the Cart, or when I confirm your order via email.

How long orders take — Ready to Ship hats, masks and Statement Pieces can ship within 7 days of confirmation of payment. My production time for Custom Work is currently 30-45 days once we get all the details hashed out.

How to find your hat size — Measure around your head at your eyebrows with a tape measure; or use a strip of paper, and then measure the paper with a ruler. Do Not use string or fabric strips, they stretch and will not give me your accurate head size. 

Shipping is free for hats and masks within the continental U.S. via UPS Ground or USPS. Please contact me for a quote if you need overnight or off-continent shipping.

Accepted payment types — Paypal currently works best for me. You may also send a check or money order to August Phoenix Hats, PO Box 976, Seattle WA 98111. Please provide your correct billing address and phone number to avoid delays with your order.  I will only contact you by phone only if I am unable to do so by email.

I do not accept international orders at this time unless you are willing to pay for shipping.

Return policy You may return your hat via U.S. Mail or UPS Ground within 30 days for alteration, exchange or refund. I cannot accept return of masks. Contact me for a replacement.

I guarantee my work for 5 years from purchase for damage due to normal wear and tear.  Excessive wear or abuse is not covered under this warranty. I also offer refurbishing services for hats “off warranty” or which have been heavily damaged (most often by pets), contact me for details.

My materials come from thrift store finds, barters and trades. Much of my linen came from Historical Enterprises, a period clothing shop that has shipped a few hundred pounds of their cutting room scrap to me over the past 30+ years, that else wise would have gone to a landfill.

You are buying a piece of wearable art that is made mostly by hand. Salvaging reclaimed materials is labor intensive, and once I have processed my textiles, each hat takes an additional 6 to 20 hours depending on the style. Caps and leathers are entirely hand-sewn as is my embroidery and finish work. The seams on my hats are sewn on a WWII-era Singer sewing machine that I inherited from a grandmother.

Charitable giving is an important part of my mission. I donate a percentage of sales from this website to a the non-profits listed below. You may also also direct me to donate a percentage of your purchase to your local food bank, homeless services or animal shelter.

  • World Central Kitchen – Changing the world through the eyes of a chef. As chefs, our work in the kitchen improves health, increases education rates, provides career skills, and creates food businesses.
  • Roots of Peace – This group removes landmines and explosive devices and assists farmers in replanting those fields with vineyards and orchards, helping them to gain a toehold on peace through sustainable agriculture in war-torn lands around the globe.
  • Doctors Without Borders – delivering emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care worldwide.
  • International Rescue Committee – helping people in international crises to survive, recover and regain control of their future through resettlement and other programs.
  • Real Change News – Real Change exists to provide opportunity and a voice for low-income and homeless people while taking action for economic, social and racial justice.

Notifications and Privacy — I prefer email or Facebook Messenger and will only call you if I cannot reach you via those means. I respect your privacy and do not share your information with others. PayPal and other third party payment systems on this site have their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of third party service providers.

Contact me by email, or click here for other options.

Fraud Prevention — I NEVER ask for your credit card or bank information. If you receive a request from someone who identifies themselves as me, or my representative, or my company, please hang up and report the attempt to the Federal Trade Commission. I’d also appreciate being notified.

Security —This site is hosted by WordPress on a secure server which protects your information by encryption and firewalls. “Cookies” are used to track your session so that you may retrieve your shopping cart at any time until you leave my site.

Copyright — Images on this site are the property of Heather Daveno and August Phoenix ©2000-2022. All rights not expressly granted herein are reserved.  Copyright infringement may result in criminal or civil penalties. Articles I have authored and posted on this website are copyright free as long as you credit me as the author. I reserve the right to make changes to this site and these Conditions at any time.