FAQ & Policies

Can I get a different color or fabrication? — Yes! I have a variety of solid colors in stock, as well as plaids, leathers and brocades. I offer sizes from 22″-26″. You are ordering a one-of-a-kind hat from reclaimed materials which will not be identical to the photos on my website. I will gladly send fabric swatches before you place your order.  

What’s the difference between a hat and a cap? — My caps are unlined and sit just above your ears.  Hats are fully lined and cover the tops of your ears. For a deeper hat, tell me to “Cover my ears” in the notes section of the Cart, or when I confirm your order via email.

How long will my order take? — My masks ship out within a few days of your order. As of July 15, 2021, my production time is approximately 2 months, once your order has been confirmed and paid for. I am currently working through a backlong and will keep you apprised if your hat will be further delayed.

How do I find my hat size? — Measure around your head just above your eyebrows with a tape measure; or use a strip of paper, and then measure the paper with a ruler. Do Not use string or fabric strips – they stretch and will not give me your accurate head size. 

What about shipping? — Shipping is free within the continental U.S. via UPS Ground or US Postal Service Priority Mail. Please contact me for a quote if you need to pay for overnight or off-continent shipping.

What types of payment do you accept? — I accept credit cards through my website via Stripe or PayPal. You may also send a check or money order to August Phoenix Hats, PO Box 976, Seattle WA 98111. Please provide your correct billing address and phone number to avoid delays with your order.  I will only contact you by phone only if I am unable to do so by email.

Do you accept international orders? — Not at this time, sorry!

What is your return policy? You may return your hat via US Mail or UPS Ground within 30 days for alteration, exchange or refund. I cannot accept return of masks. Contact me for a replacement.

Do you guarantee your work? I guarantee my work for 5 years from purchase for damage due to normal wear and tear.  Excessive wear or abuse is not covered under this warranty. I also offer refurbishing services for hats “off warranty” or which have been heavily damaged (most often by pets), please contact me for details.

Where do your materials come from? — I glean my fabrics and furs (both real and fake) from clothing I find in thrift stores. I also source the majority of my yarns, buttons and found objects from thrift stores, estate sales, and friend’s cast-offs. Much of my linen came from Historical Enterprises – a period clothing shop that has shipped a few hundred pounds of cutting room scrap to me over the past 30+ years, that else wise would have gone to a landfill.

It takes a lot of time to process recycled materials – from sourcing to breaking down garments, laundering, ironing and inspecting. Recycling is more time intensive than buying yardage at a fabric store, but you end up with a more unique piece of sustainable fashion. 

What else should I know about your hats? You are buying a piece of wearable art that is made by hand. Each hat takes me 6 to 16 hours depending on the style, once the details are confirmed and I have sourced my materials. Caps and leathers are entirely hand-sewn. Embroidery is all by hand, as is the finish work. The only machine sewing is the seam along the panels on my wool hats, which I do on a hand-me-down WWII-era Singer sewing machine.

You should also know that at least 10% of your hat purchase from this website benefits charities listed on my Philanthropy page. I donate 50% of my mask purchases to food banks and other groups with immediate needs.

Notifications and Privacy — I prefer email correspondence and will only call you if I cannot reach you by email or Instant Messenger. I respect your privacy and do not share your information with others. PayPal and any other third party payment systems you find on this site have their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of third party service providers.

Fraud Prevention — I NEVER ask for your credit card or bank information. If you receive a request from someone who identifies themselves as me, or my representative, or my company, please hang up and report the attempt to the Federal Trade Commission. I’d also appreciate being notified.

Security —This site is hosted by WordPress on a secure server which protects your information by encryption and firewalls. “Cookies” are used to track your session so that you may retrieve your shopping cart at any time until you leave my site.

Copyright — Images on this site are the property of Heather Daveno and August Phoenix ©2000-2021. All rights not expressly granted herein are reserved.  Copyright infringement may result in criminal or civil penalties.

Articles I have authored and posted on this website are copyright free as long as you credit me as the author. I reserve the right to make changes to this site and these Conditions at any time.