FAQ & Policies
I am retiring from hatmaking and will not be seeking custom made hat orders after December 31, 2022. The focus of my work is in transition; these FAQs and Policies are therefore subject to change at the drop of a hat, so to speak…
Shipping is free for orders over $50 within the continental US via USPS Ground. Please contact me for a quote if you need overnight or off-continent shipping.
Accepted payment types – I invoice through PayPal. You can also pay by check or money order payable to August Phoenix Hats, PO Box 976, Seattle WA 98111. Please provide your billing address and phone number to avoid delays with your order. I will only contact you by phone if I am unable to do so by email. Orders will be invoiced when they are ready to ship, and will be shipped after payment clears my bank.
I do not accept international orders.
Return policy – You may return your hat via US Ground (Parcel Post) within 30 days for alteration, exchange or refund. I cannot accept return of masks but you can contact me for a replacement.
My materials come from thrift store finds, barters and trades. Much of my linen came from Historical Enterprises, a period clothing shop that has shipped a few hundred pounds of their cutting room scrap to me over the past 35+ years, that else wise would have gone to a landfill. Furs and leathers are vintage.
Charitable giving is an important part of my mission. I donate a percentage of my sales to a variety of non-profit organizations. You may also also direct me to donate a percentage of your purchase to your preferred charity.
Notifications and Privacy – I prefer email or Facebook Messenger and will only call you if I cannot else wise reach you. I respect your privacy and do not share your information with others. PayPal has their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of PayPal or other third party service providers.
Contact me by email or click here for other options.
Fraud Prevention – I NEVER ask for your credit card or bank information. If you receive a request from someone who identifies themselves as me, or my representative, or my company, please hang up and report the attempt to the Federal Trade Commission. I’d also appreciate being notified.
Security – This site is hosted by WordPress on a secure server which protects your information by encryption and firewalls. PayPal has their own security measures in place. I never see your credit card information and cannot access it, nor do I store banking information onsite.
Copyright – Images on this site are the property of Heather Daveno and August Phoenix ©2000-2023. All rights not expressly granted herein are reserved. Copyright infringement may result in criminal or civil penalties. Articles I have authored and posted on this website are currently copyright free as long as you credit me as the author.
I reserve the right to make changes to this site and these Conditions at any time.