FAQ & Policies
As of December 31, 2022, I have mostly retired from hatmaking and am not be seeking custom hat orders. You will not find a catalog on this site, as the focus of my work is still in transition as of July 1, 2023. These FAQs and Policies are therefore subject to change at the drop of a hat, so to speak…
Contact me by email or click here for questions not covered on this page.
Shipping is free for orders over $50 within the continental US via USPS Ground. Please contact me for a quote if you need overnight or off-continent shipping.
Payment – I invoice through PayPal. Orders will be invoiced when they are ready to ship, and will be shipped after payment clears my bank. You can also pay by check or money order payable to August Phoenix Hats, PO Box 976, Seattle WA 98111. Please provide your billing address and phone number to avoid delays with your order. I will only contact you by phone if I am unable to do so by email.
I do not accept international orders.
Return policy – As I am moving into a line of clothing that requires more customization than hats, I do not have a ‘one-size-fits-all’ return policy at this time. If you have a problem with your order, contact me directly so I can remedy it for you.
My materials come from thrift store finds, barters and trades. Much of my linen has come from Historic Enterprises, a period clothing shop that has shipped a few hundred pounds of their cutting room scrap to me over the past 35+ years, that else wise would have gone to a landfill. Furs and leathers are vintage.
Charitable giving is an important part of my mission. I donate a percentage of my sales to a variety of non-profit organizations. You may also also direct me to donate a percentage of your purchase to your preferred charity.
Denial of Service – I have never – and will never – deny your request based solely on your sexual orientation, gender, race, color religion or disability. I welcome your query regarding my products and services, regardless of how you self-identify in the #LGBTQIA2S+ community.
Notifications and Privacy – I prefer email or Facebook Messenger and will only call you if I cannot else wise reach you. I respect your privacy and do not share your information with others. PayPal has their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of PayPal or other third party service providers.
Fraud Prevention – I NEVER ask for your credit card or bank information. If you receive a request from someone who identifies themselves as me, or my representative, or my company, please hang up and report the attempt to the Federal Trade Commission. I’d also appreciate being notified.
Security – This site is hosted by WordPress on a secure server which protects your information by encryption and firewalls. PayPal has their own security measures in place. I never see your credit card information and cannot access it, nor do I store banking information onsite.
Copyright – Images on this site are the property of Heather Daveno and August Phoenix ©2000-2023. All rights not expressly granted herein are reserved. Copyright infringement may result in criminal or civil penalties. Articles I have authored and posted on this website are currently copyright free as long as you credit me as the author.
I reserve the right to make changes to this site and these Conditions at any time.